My Drawing Room / Support

Support.

Help with the room, the pattern checker and the ChatGPT app. Email info@ruthdesigns.co.uk and we will reply as soon as we can.

Contact us

Email info@ruthdesigns.co.uk. It helps to say which device and browser you are using (for example iPad Safari), which room or pattern you had chosen, and what you expected to happen. Please do not send pattern files unless we ask for them.

The room is blank or says graphics paused

The room is drawn by your device using WebGL 2, which current Safari, Chrome, Edge and Firefox all support. If it stays blank, reload the page. On iPad and iPhone, closing other tabs helps, because the browser may pause graphics when memory runs low; the room redraws when the browser restores it.

My image or photo has gone

We do not store any images. A pattern you choose from your device is used in your browser while the page is open, so after closing or reloading you will need to choose it again. Use Save preview or Save image to keep a picture on your own device; we cannot recover pictures for you. Some room options, such as the room and pictures you chose, are remembered in your browser, and a room link keeps your options but never your own images.

Using My Drawing Room in ChatGPT

Ask ChatGPT to find a Ruth Designs pattern or set up a room, then open the room link it gives you. For a realistic picture, tap Open in ChatGPT on the site and ask it to render the image with realistic lighting, or tap Save preview and attach the saved image to your ChatGPT conversation. The picture goes from your device straight to ChatGPT; we never receive it. ChatGPT cannot open the room itself. Pictures it makes are AI room inspiration: patterns, colours, scale and furnishings may differ from the real products. To stop using the app, disconnect My Drawing Room in ChatGPT’s settings.

Orders, prices and delivery

Ruth Designs products are sold through Contrado and Spoonflower, which handle prices, checkout, payment, delivery and returns. For an existing order, contact the customer service of the shop you bought from. Questions about a design are welcome at info@ruthdesigns.co.uk.